Swee Lee Warranty

For the following brands, please get in touch with their respective service centres for warranty issues as seen below:

Brand	Service Centre
Boss and Roland	Roland Asia Pacific Sdn Bhd Online Regstration required. Register here Tel: 03-7805 3263 Email: lkwong@rolandap.com
Ibanez and Sterling	Bentley Music Tel: 013-371 8180 Email: meelien@bentlymusic.com
Casio	Online Regstration required. Register here Tel: 019-361 4112 / 03-2777 8211 Email: customerservice@marco-groups.com
Yamaha and Line 6	Yamaha Music (Malaysia) Sdn Bhd Online registration required. Register here Tel: 019-273 6313 Email: hoongwai.chew@music.yamaha.com
Takamine and Martin & Co.	Guitar Collection Sdn Bhd Online registration required. Register here Tel: 03-7732 7057 Email: kevin@guitar-collection.com.my
Audio-Technica Turntable	AMT PC Distributors Sdn Bhd Tel: 03-3885 3393 Email: yensong@amt.com.my
Bose	Bose Service Centre Tel: 03-2733 4895 Email: customerservice@bose.futureworld.com.my
Hartke and Mackie	CK Music Sdn Bhd Tel: 019-471 5565 Email: francis@ckmusic.com.my
NINM Lab	Email: info@ninmlab.com
PreSonus	Music Bliss Sdn Bhd Tel: 016-3111 286 Email: Sales@musicbliss.com.my
Universal Audio	SMX - A Division of Sinamex 69-1, 1st Floor, Block D, The Suites, Jaya ONE Kuala Lumpur, 46200 Tel: 3 7954 0316

Swee Lee Warranty Terms and Conditions

1. The SL Warranty is not transferable and is valid only for the original purchaser (“you”).

2. Your product must have been purchased from Swee Lee Holdings Pte Ltd's (“our”, “we” or “us”) retail outlets in Singapore and/or from our online shop at https://www.sweelee.com.my.

3. The SL Warranty is valid for one (1) year from the date of purchase (“Warranty Period”) and only in Singapore, except for the following brands and product categories, which are covered as listed below:

4. Fender / Squier Guitars - 2 years

5. Heritage Guitars - 2 years
6. Harmony Guitars - 2 years
7. Focusrite and Novation - 3 years
8. Fender Amplifiers & Pro Audio - 2 years
9. IK Multimedia - 2 years
10. Strymon Power Supplies - 5 years
11. K&M - 5 years
12. Neural DSP Quad Cortex & Nano Cortex - 3 years

13. Vinyl - 7 days

14. When making a warranty claim, you must comply with the warranty claims procedure. The original purchase receipt must be presented upon our request.

15. The SL Warranty covers defects in material and workmanship under everyday use and includes parts and labour. The defective product or parts will be replaced or repaired (with comparable and/or refurbished parts) at our sole and absolute discretion. Any product or part replaced shall become our property.

16. The SL Warranty does not cover:

17. Damage Due to Misuse or Negligence
    The warranty does not cover any damage resulting from misuse, abuse, or neglect of the product. This includes, but is not limited to: improper handling, exposure to extreme temperatures or humidity, or failure to follow the operational guidelines provided by the manufacturer. Any damage to the instrument or product due to over-exposure to excessive humidity, temperature, sunlight, or if the guitar or other product has not been kept in a safe and proper environment is also excluded from the warranty. This applies to guitars, digital pianos, digital drums, tube amplifiers, and all other consumer electronic products.

18. Unauthorised Repairs or Modifications
    Any repairs or modifications performed by individuals or entities not authorised by the manufacturer will void the warranty. This includes alterations to the internal circuitry, unauthorised replacement of components, changes to the product's design or functionality, and any repair attempts on guitars, digital pianos, digital drums, amplifiers, or other electronic devices.

19. Normal Wear and Tear
    The warranty does not cover components subject to normal wear and tear, such as guitar strings, drum pads, or keys in digital pianos, which may require periodic replacement. Any normal wear-and-tear to the instrument or product, including but not limited to discolouration, fading, or damage to the original finish, worn frets, strings, tuners, jacks, switches, pickups, corrosion, or rusting of hardware and plating, is also excluded from the warranty.
    Vacuum tubes, while subject to normal wear, are covered under a limited 90-day warranty. After this period, any vacuum tube replacement is the owner's responsibility.

20. Cosmetic Damage
    The warranty does not cover damage to the product's exterior, including scratches, dents, or other forms of cosmetic wear.

21. Subjective Judgment
    The warranty does not cover defects involving subjective judgements and opinions regarding the product’s characteristics. This includes complaints regarding the natural characteristics of wood grain, the colour of the guitar or other wood components, or other aesthetic elements that vary by product.

22. Inadequate Ventilation or Overheating
    The warranty does not cover damage caused by inadequate ventilation or overheating of digital pianos, digital drums, amplifiers, or other electronic devices. The product must be used in accordance with the manufacturer's guidelines for ventilation and operating conditions.

23. Power Surge or Electrical Issues
    Damage resulting from power surges, electrical outages, or improper power supply connections is not covered. Products such as amplifiers, digital pianos, digital drums, and other electronics should be connected to a suitable power source and protected by a surge protector.

24. Improper Use of Accessories
    The warranty does not cover issues arising from the use of accessories or external equipment not provided or recommended by the manufacturer. This includes the use of unsuitable guitar pedals, amp accessories, or peripherals for digital pianos and drums.

25. Use Outside of Intended Purpose
    The warranty does not cover damage or malfunction resulting from using the product for purposes other than those intended by the manufacturer. This applies to the professional use of products designed for personal or recreational use, including guitars, digital pianos, digital drums, amplifiers, and other consumer electronic devices.

26. Third-Party Parts
    The warranty does not cover damage caused by the use of third-party parts, accessories, or components not approved by the manufacturer for guitars, amplifiers, digital pianos, digital drums, and other consumer electronic products.

27. In all cases, our technician will assess the instrument/product to determine if it is eligible for a warranty claim. If the defect or damage is determined to fall within the above exclusions, the warranty claim will be invalid and rejected. All our technicians' decisions will be final, conclusive, and binding on you.

28. All and any incidental charges, such as consumables, shipping, or delivery fees to and from us, will be borne by you.

29. You will collect your product promptly upon being notified by us. You agree that any product uncollected after one (1) month shall be deemed abandoned and may be disposed of without further notice to you in any way we deem fit. We may also claim any damages from you, including any costs of the storage of the product. We reserve the right of lien for unpaid charges.

30. Please note that we are unable to process cash refunds for any portion of the payment made using vouchers issued by external parties.

31. These terms and conditions shall be governed by and construed under the laws of Malaysia.

Items Damaged In Transit

Remember to inspect all items and ensure that you are completely satisfied that your package has arrived in good condition. If you believe your item(s) have been damaged in transit, please contact us within 24 hours to let us know. We reserve the right to reject a return if we are not notified within 24 hours.