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Swee Lee Malaysia e-Invoice Policy

Effective 1 January 2025, customers requiring an e-Invoice may submit a request based on the mode of purchase. Customers may only request one e-Invoice per receipt or order number. Requests must be made within the same month of purchase. Below are the guidelines and channels for submission:

Request Timeline

Requests for e-Invoices must adhere to the following guidelines: 1. Same Day or Same Month: Requests can only be made on the same day or within the calendar month of purchase. 2. Cutoff Time: All e-Invoice requests must be submitted by 11:59 PM on the last day of the purchase month.

Example 1:

A purchase made on 5 January 2025 can be requested from 5 January 2025 until 31 January 2025, 11:59 PM.

Example 2:

A purchase made on 31 January 2025 can only be requested by 11:59 PM on the same day.

Example 3 (Late Submission):

If a purchase is made on 20 January 2025, but the e-invoice request is submitted on 1 February 2025, the request will not be processed as it falls outside the allowed timeline. Note: Requests for purchases made in the previous calendar month are strictly prohibited.

Required Information

Customers must provide accurate details for validation, including:

  • Name (as per NRIC) / Company Name

  • NRIC / Business Registration Number (BRN)

  • Tax Identification Number (TIN)

  • Sales Invoice / Order Number

  • Purchase Amount

  • Purchase Date

  • Contact Information (address, email and phone number)

Failure to provide accurate information may result in the rejection of the e-invoice request. Suppose incorrect information was submitted with the e-invoice request. In that case, you may contact our customer service team for assistance, provided the request is made within the same month as the original receipt date.

Processing Time

Validated e-Invoices will be sent to the email address provided within three business days of request submission.

Gift Cards, Vouchers, Coupons, Loyalty Points

Purchases of Swee Lee Gift Cards are eligible for an e-Invoice. Customers may request an e-Invoice for the purchase of these gift cards.

Customers may also request an e-invoice when redeeming items with gift cards, vouchers, coupons or loyalty points. The e-Invoice will be issued based on the net payable amount after applying the gift cards, vouchers, coupons or loyalty points. This adjustment aligns with LHDN’s ruling on the treatment of gift cards, vouchers, coupons and loyalty points.

Examples:

  • If a customer purchases RM15 worth of items, redeems a RM10 gift card, and pays the remaining RM5 via cash, Swee Lee will issue an e-invoice for RM5, the amount paid after the gift card redemption.

  • If a customer purchases RM10 worth of items and redeems a RM10 gift card, Swee Lee will issue an e-invoice for RMnil, as the gift card covers the entire amount.

If a customer purchases RM8 worth of items and redeems a RM10 voucher, Swee Lee will issue an e-Invoice for RMnil, as the voucher's value exceeds the total purchase amount.