Shipping and Delivery
We've teamed up with DHL, Fedex and GD Express to provide FREE shipping for all orders nationwide.
A tracking number will be provided once the order has been dispatched. Please note that this option sometimes requires someone to be present to sign for the parcel regardless of its size. If you have received your GD Express tracking number and it does not appear to be working immediately, do not be alarmed. It will be up and running within 1-2 working days.
At this time, the vast majority of our orders are still delivered within 1-2 working days. In light of the nationwide situation however, there may be some delays that are out of our control, but you can still most certainly expect your products to be delivered approximately 5-6 working days from the time of dispatch from our warehouse. Processing times may be delayed, and take up to 5-6 working days, while courier shipping times may take another 5-6 working days.
Once the order has been picked up by our courier, please use the information below to track your delivery:
Same Day Delivery
With our same day delivery service, you can get your much needed item(s) delivered within the day!
The process is as follows:
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Call our hotline or write in via chat to speak to one of our Sales Agents to request for same day delivery.
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We will proceed to check the condition of the item(s), as well as get you a quotation on the shipping fee.
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Upon confirmation, we will issue an invoice. Once payment has been made, our team will handle the rest.
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A tracker will be sent out via email when the order has been handed over to the courier. Do note that same day delivery is only allowed for products currently available in at least one of our showrooms. The cut-off time for same day delivery is by 7.30pm. This service applies only to the Klang Valley region.
Please note that shipping may be delayed during holidays or peak periods and additional fees will be charged for rescheduling missed deliveries.
Click & Collect - Standard
When you select Click & Collect - Standard, we will ship your items from our warehouse to a store of your choice for self-collection.
How to place a Click & Collect - Standard order:
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Choose the "Click & Collect - Standard" option at checkout
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Select your store of choice for collection
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Fill up the billing address details for reference purposes
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Proceed to payment and checkout. Click & Collect - Standard orders will usually take 3 working days to be delivered to our showrooms
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Once your order is ready for collection, we will notify you via email. Do note to only proceed down to the store for collection once the notification has been sent
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Collect your order from the designated store during our opening hours within 72 hours by showing your confirmation message to any of our friendly Swee Lee staff, and they will assist you with your order.
Do note that changes will not be allowed once your order has been confirmed. Additionally, if you have not collected your product within the collection period, we will refund your order and your order may be returned to our warehouse. Our Return, Exchange and Refund Policy will apply to Click & Collect - Standard orders.
While we will do our best to honour your order, do note that bulky items such as digital pianos, drum kits, bass drums, concert drums and marching drums may not qualify for Click & Collect - Standard.
Click & Collect - Express
With Click & Collect - Express, you can conveniently collect your online order from one of our showrooms for free. This option is only available when one of our stores has stock of your entire order.
The process is as follows:
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Select the "Click & Collect - Express" option at checkout
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Select your store of choice for collection
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Upon payment, your order would take roughly 2 hours to process
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Upon confirmation, you will be sent a confirmation message via Email and SMS stating the showroom from which you will be able to collect your order
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Collect your order from the designated store during our opening hours within 72 hours by showing your confirmation message to any of our friendly Swee Lee staff, and they will assist you with your order.
Do note that Click & Collect - Express is only allowed for products currently available in at least one of our stores, and you can only collect your order during opening hours of the stores or showrooms. Our Return, Exchange and Refund Policy will apply to Click & Collect - Express orders.
Do note that changes will not be allowed once your order has been confirmed. Additionally, if you have not collected your product within the collection period, we will refund your order and your order may be returned to our warehouse.
While we will do our best to honour your order, do note that bulky items such as digital pianos, drum kits, bass drums, concert drums and marching drums may not qualify for Click & Collect - Express.